"Alo, Ciment!" - the national order taking and dispatch call center of Holcim (Romania)

08.02.2012
 

Bucharest


Holcim (Romania) has launched its national call center for taking orders and dispatch of cement, filler and special hydraulic binders. Starting with today, the company's clients from all over the country can order the products of Holcim (Romania) just by calling the number 0248 506 600 from a landline or dialing *CIMENT, i.e. *246368, from the mobile networks of Vodafone and Orange.

The call center has the role of optimizing the activities for order taking and planning of deliveries in order to increase the satisfaction level of the clients of Holcim (Romania).

Depending on the quantity and distance for delivering the products, the call center operator processes all orders and transmits them to the nearest distribution centre, i.e. the cement plants in Campulung, Alesd, Turda, the Progresul cement terminal in Bucharest, the special hydraulic binders plants in Progresul or Alesd.

"The increased number of orders and the wish of our clients to have the products of Holcim (Romania) delivered in the shortest possible timeframe have determined us to satisfy their needs and launch the call center for order taking and dispatch of cement, filler and special hydraulic binders at national level," said Markus Wirth, Country Manager of Holcim (Romania).

The call center is based in Campulung, city which hosts one of the three cement plants of Holcim (Romania). The orders coming from all over the country are taken from Monday to Friday between 08.00 h and 18.00 h, and on Saturday from 07.00 h to 12.00 h.

"We expect a large number of clients to prefer placing orders this way. Taking into consideration that the time and the reaction speed are essential on a market such as the construction materials one, through the call center for taking orders and dispatch of cement, filler and special hydraulic binders, our clients receive quality products in a manner which is simple and fast," said François Laporte, Marketing and Sales Director of Holcim (Romania).

The call center for order taking and dispatch of cement, filler and special hydraulic binders complements the Infoline® 021 - 208 20 00, a telephone service which offers prompt and complete information about the company, its work locations, products and services.

In addition, Holcim (Romania) established for the ready-mixed concrete clients in Bucharest and neighbouring areas the Bucharest Concrete Dispatch 021 - 203 91 16. The orders of the local clients are forwarded to the nearest ready-mixed concrete plant in Bucharest. Through this service, the clients can obtain the confirmation of the delivery rhythm, information on available mobile concrete pumps and communicate changes in the delivery schedule.


Holcim is one of the world's leading suppliers of cement and aggregates (crushed stone, sand and gravel) as well as further activities such as ready-mix concrete and asphalt including services. The Group holds majority and minority interests in more than 70 countries on all continents, and employs some 90,000 people.

Holcim (Romania) S.A. currently operates 3 cement plants, in Turda, Campulung and Alesd, 15 environmentally-friendly ready-mixed concrete plants, and 4 aggregates plants. Holcim (Romania) S.A. currently has approximately 1,300 employees. The website of the company is www.holcim.ro.